Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your Nikas Lab Tracker subscription, you can request a full refund of that month's R400 payment within 30 days of the order date — no reason required.

Refunds for Nikas Lab Tracker orders are processed by our payment provider, Paddle, as Merchant of Record. To request one, visit paddle.net and follow the refund instructions for your order, or contact our support team through the address in your account and we will handle the request with Paddle on your behalf.

Refunds are returned to the card used for the original payment. Once a refund is issued, the subscription is closed and access ends at that point.

You can cancel your subscription at any time from your account, and you keep full access until the end of the month you have already paid for. Cancelling stops the next payment; it does not refund the current month. If you cancel within 30 days of paying and want that month back, use the refund route in section 2.

After the first 30 days, monthly payments are for the month ahead and are not refunded for a change of mind. If we cannot provide the service, or a payment is taken in error or twice, we will refund it in full, and you may ask us to.

Nothing in this policy limits your rights under South African consumer law. Our full terms are in the Terms & Conditions, and how we handle your information is in the Privacy Notice.