Support
We’re here to help.
Questions about your account, a subscription payment, or how a case should move through the tracker — email Nika laboratory and we’ll sort it out.
Email us
Nikaslabtracker@gmail.comTell us whether you are a practice or a laboratory, and include your lab slip or invoice number if the question is about one.
Our pages
Common questions
How do I cancel my subscription?
Open Billing inside the app and tap Cancel or change card. You keep full access until the end of the month you have already paid for.
How do I update my card?
The same Billing screen opens the payment portal where you can change the card used for your monthly payment.
My payment failed. Do I lose my cases?
No. New cases are paused until the payment is fixed, but existing cases, lab slips, messages and invoices all stay usable.
How do I connect with a lab?
Use the Link tab and enter the lab's email address. They accept the invite from their own account and the two of you share cases from then on.
Who can mark an invoice as paid?
Either side — the practice or the laboratory holding the invoice can mark it paid.
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